The next thing that upset our little applecart was Telstra's techno blunder last weekend where their customers' account details were made available to the general public. As soon as they discovered what had happened, they pulled the plug on Big Pond email until they resolved the issue. I couldn't email in or out for a few hours, then it was okay. But Ken has lost his email account with all the addresses and saved emails, and still hasn't got it back. He is in company with thousands of other people according to Telstra's website. They have to issue new passwords to all their customers who were affected, and it is taking ages. Ken finally got a new password tonight, but they told him he has to do something with the modem before he is back online. I asked the Telstra techie why I hadn't been affected, when we are in the same room on the same cable, and he said it was because the Bigpond account is in Ken's name, and mine is a secondary account, which wasn't affected by the bug last weekend.
Then to top it all off, Ken's I-phone had a hiccup today. He tried to make a call, but it kept on telling him onscreen that the SIM card was disabled. After an hour on the phone to Telstra (again!) we were advised to ring Apple, as they were the only ones who could fix it. Luckily we are quite close to a major Apple Shop in Doncaster, and were able to see them tonight at 9.40 pm (they close at 10 pm). We were highly impressed by their service. They checked Ken's phone and found that the SIM card was faulty, and replaced it immediately, free of charge. They didn't let us go until I had made a call from my mobile to Ken's, to make sure all was working properly, and it was. Praise be! Ken vowed to buy an Apple computer in the near future, he was so happy with their customer service.